This guide provides solutions for common errors you may encounter while managing client eWallets on the "Banking" screen.

Error: "Invalid No of Digits in Cell Nu"

This error typically indicates an issue with the client's core identification data.

Solution:

• Navigate to the client's General information tab and verify that their Full Name and Surname are spelled correctly, exactly as they appear on their ID document.

Problem: "Get Existing eWallet" button displays nothing

If you click the button to retrieve an existing wallet from Allps and no information appears, follow these troubleshooting steps in order.

Solutions:

1. Check Bank Account Settings: Go to the client's bank account list. If any standard bank account is marked for "Payout," remove the checkmark from the "Payout" box.
2. Verify General Information: Navigate to the client's General tab and confirm that their Full Name, Surname, and ID Number are all correct.
3. Verify Cellphone Number: Go to the client's Address tab and check their cellphone number. If the client does not have a cellphone, ensure the field is empty and the "Cellphone Number not Available" checkbox is selected.
4. Check on Allps-i: Log in directly to the Allps-i system to confirm that an eWallet actually exists for that client.

Error: "Card Wallet Sequence Error" when linking a new eWallet card

This error usually occurs when there is a mismatch between an older wallet type and a new EMV card.

Solutions:

1. Use the Migrate Function: The correct procedure is to use the dedicated migration tool. Go to Edit Wallet > Edit Linking Fields and select the "Migrate eWallet to EMV FEZA Card" option.
2. Check Wallet Status on Allps: Log in directly to the Allps system to verify that the eWallet you are trying to link to is still marked as active.