eWallets :

1. "Invalid No of Digits in Cell Nu"
   > Check that the client's Full Name and Surname is correct as per their ID
2. "Get Existing eWallet" displays nothing
   > Remove the "Payout" tick from the bank account
   > Check the client's general information. Is the Full Name, Surname and ID number correct.
   > Check the client's cellphone number, under the Address-tab. If the client does not have a cellphone, clear the field and click "Cellphone Number not Available"  
   > Check if the ewallet exists on Allps-i
3. "Card Wallet Sequence Error" when linking a new ewallet card
   > Select "Migrate eWallet to EMV FEZA Card eWallet"
   > Check if the eWallet is still active on Allps

Creating Payback Instructions :

1. Allps Registration of Client Employer Failed. There is no Allps CSP User Linked to this MAXMONEY User
   > Setups - MAXCOLLECT > CSP Users
   - Check if the user is set up correctly
   - Check if the terminal is set up on Allps
2. 432 - No Connection to Financial Institution. Request Failed
   > Bank is offline
   > AEDO creations are offline
3. 1020 - Root Element is Missing
   > Allps software (services) must be uninstalled and reinstalled
4. 1800 - Cutoff Date for Action Has Been Reached (E1800)
   > AEDO/NAEDO registration cut off date for instalment has been reached
   > SEFT registration cut off date has been reached
   > SEFT is selected for any other bank. SEFT may only be selected for Bank of Athens and Grindrod Bank
5. 331 - Issuer Not Processing on Instalment Date
   > Check the date of the instalments. Banks are not processing payments on Saturdays, Sundays or Public Holidays

E-signing :

1. E999 - Could not Upload Signature
   > Conduct a speedtest on the computer. With a low upload speed or unstable upload speed, the image of the signature cannot upload