CSP Enquiry

CSP Enquiry

1. Overview

The CSP Enquiry feature performs a live, real-time query to the Credit Settlement Provider (CSP) to retrieve the current status of a loan's payback instruction. This allows you to view the instruction details exactly as they exist on the CSP's system at that moment, providing the most up-to-date information available.

  • Navigation: Client Administration > Search for Existing Client > Highlight the Client > Loans > Highlight the Loan > Payback Instructions > CSP Enquiry

  • Tip: You can use the breadcrumb navigation links at the top of the page to easily return to previous screens.

2. Enquiry Results

The following columns display the live data retrieved from the CSP:

Column Description
CSP The name of the Credit Settlement Provider handling the instruction.
CSP Reference The reference number assigned to the instruction by the CSP.
User Reference The internal user reference number for the instruction.
Instruction Status The overall status of the entire instruction at the CSP.
Instalment The number of instalments associated with this instruction.
Status The current status of the individual instalment (See "Status Definitions" below).
Instalment Amount The collection amount for the instalment.
Tracking The number of tracking days configured for collection retries.
Tracking December The number of tracking days specifically configured for the December period.
 

3. Understanding Instruction Statuses

The Status column shows the live state of the collection attempt. The possible statuses are defined below:

Status Definition
Active The instalment is active and will be presented for collection on its scheduled action date.
Completed The instalment was successfully submitted and the funds have been collected.
At Issuer The instalment instruction has been sent to the client's bank (the issuer) and the collection outcome is currently unknown.
Tracking The initial collection attempt was unsuccessful (e.g., insufficient funds). The instruction is now in a "tracking" state, where the CSP will automatically retry the collection according to the configured tracking days.
Incompleted The collection attempt was unsuccessful, and the funds were not collected. The instruction is not in a tracking state.
Disputed The client has disputed the charge, and the collected funds have been reversed. (This is primarily applicable to NAEDO promissory notes).
Recalled The instruction was manually taken out of the "tracking" state by a user before the tracking period ended.
Suspended The instalment is valid but has been temporarily paused. It will not be presented for collection until it is reactivated.
Cancelled The instalment has been permanently cancelled. This may be due to a fatal error response from the client's bank or a manual cancellation by a user.

 

MAXMONEY Developed by MYCOMAX MICROFINANCE SOLUTIONS. Novamesh 18/06/2026