Overview

This function allows you to modify the details of an existing payout instruction. It is typically used to correct errors or update information for a payout that has not yet been successfully processed or has failed. This screen also provides a complete audit trail, showing who created and last updated the instruction.

Prerequisites: Required Permissions

To access and use this feature, specific user permissions must be enabled by an administrator.

To Enable Permissions:

1. Navigate to Setup > Security > Roles.
2. Select the relevant user role and click Edit.
3. Under the list of available resources, ensure the following are enabled:
   • Manage Payout Instructions
   • View Payout Instructions

How to Edit a Payout Instruction:

1. Navigate to Client Administration.
2. Search for and highlight the desired Existing Client.
3. Click the Loans button.
4. From the list of loans, highlight the specific loan related to the payout.
5. Click the Payout Instruction button.
6. In the Payout Instruction list, highlight the specific instruction you need to edit.
7. Click the Edit Payout Instruction button.

Understanding the Payout Instruction Values

On the edit screen, you can view and modify the following details of the payout:

• Transaction Amount: The total amount of the loan payout.
• Payout CSP: The Collection Service Provider (e.g., NuPay, FinDO) designated to process the payout.
• Client Statement Reference: The reference text that will appear on the client's bank statement.
• Merchant Statement Reference: The reference text that will appear on your business's (merchant) bank statement.
• Status: The current status of the payout instruction (e.g., Failed, Pending).
• CSP Reference: The unique reference number for this transaction as provided by the CSP.
• Error Code: If the payout failed, this code identifies the specific error.
• Error Description: A detailed explanation of the error corresponding to the error code.

Record Details (Audit Trail)

This section provides non-editable information for tracking and auditing purposes.

• Record Date: The date on which the payout instruction was originally created.
• Record Time: The time at which the payout instruction was originally created.
• Record User: The user who originally created the payout instruction.
• Update Date: The date on which the payout instruction was last modified.
• Update Time: The time at which the payout instruction was last modified.
• Update User: The user who last modified the payout instruction.