Create Payback Instruction

Create Payback Instruction

Create a Payback Instruction

1. Overview

This process allows you to create a new electronic collection instruction for a loan. This instruction, known as a payback instruction, is sent to a Credit Settlement Provider (CSP) to manage the automated collection of repayments from a client's bank account.

2. Before You Begin: Prerequisites

Before creating a payback instruction, ensure the following requirements are met:

Integration-Specific Procedures: If you use one of the following integrations, you must follow the specific procedures outlined in their respective guides:
- Allps-i Integration
- Real Pay Integration
- SureSystem Integration
System Setup: The MaxCollect Legal Entity must be activated and correctly configured in the system.
- Setup Path: Setup > MaxCollect > CSPs / CSP Users / General

3. Procedure to Create an Instruction

Step 1: Navigation

Navigate to Client Administration and search for the existing client.
Select (highlight) the client and click the Loans button.
From the client's loan list, click the Create Payback Instruction button.

Note: You can create a payback instruction for a loan even if its status is "Non-Performing."

Step 2: Complete the Instruction Details

Fill in the following fields to define the new instruction:

Field	Description
Payback Type	Select the method of repayment (e.g., Debit Order) from the drop-down list.
Preferred Bank Account	The client's preferred bank account details will automatically appear here.
Preferred CSP	Select the desired Credit Settlement Provider from the drop-down list.
Preferred CSP Setup	The configuration details for the selected CSP will be displayed here automatically.
Action Time	The specific time for the collection attempt. For Real Pay integration, this may be automatically populated.
Tracking	Select the desired tracking option (i.e., the rules for re-attempting a failed collection) from the drop-down list .

Step 3: Generate Documents

Once all fields are completed, click the Next button to proceed. The system will generate the following documents:

Loan Agreement
Loan Payback Schedule
Payback Instruction Mandate
Budget

4. Finalization and Navigation

On the final screen, you have the following options:

Action/Button	Description
Payback Instruction Mandate (Link)	Click the blue hyperlink to open, review, and print the mandate document.
Back to Loan List	Click this button to return to the client's loan list screen .

MAXMONEY Developed by MYCOMAX MICROFINANCE SOLUTIONS. Novamesh 18/06/2026