Overview

This is a critical security step that provides a final, electronic verification of the loan terms by the client. The process uses a One-Time Pin (OTP) sent to the client's cellphone to create a legally binding electronic signature on the loan agreement. This validation can be performed on loans with an "Application" or "Active" status.

Navigation

This process is initiated from the New Loan Summary screen.

1. After reviewing all loan details on the summary page, click the TechnoMetrix Loan Validation button.
2. A new window or pop-up will appear for the OTP validation.

The OTP Validation Process (Standard Path)

This is the primary method for validating the loan with the client.

1. Receive OTP: Upon initiating the validation, the system sends an SMS containing a unique OTP to the client's registered cellphone number. The message will be similar to this:

   "You are applying for a loan. {Client Account number} {Loan Amount}. Your TechnoMetrix confirmation OTP is {OTP}. To proceed with the contract supply it to {Legal Entity Name}"

2. Enter OTP: Ask the client for the OTP they received and enter it into the Verify field.

3. Validate: Click the Verify button. If the OTP is correct, the validation is successful.

4. Finalize Loan: The validation window will close, and the Finish button on the main loan summary screen will become active, allowing you to complete the loan creation.

Alternative Actions & User Override

If the client does not receive the OTP or it fails, you have the following options.

Resending the OTP

• If the client did not receive the SMS, click the Resend via SMS button to send a new OTP to their phone.

The User Override Process

This option should only be used if the OTP process cannot be completed. An authorized user, typically a supervisor, must perform the override.

1. Click the User Override button.
2. The system will prompt the authorized supervisor to enter their unique login details or a separate OTP sent to them.
3. Upon successful authorization by the supervisor, the validation is complete, and the Finish button on the main loan summary screen becomes active.

WARNING: Critical Impact of User Override

• Performing a User Override means the client has NOT electronically signed or agreed to the contract.
• This action voids the binding electronic contract.
• You MUST print a physical copy of the Loan Agreement and have the client sign it manually.

Understanding the Final Electronic Signature

The text that appears on the final document depends on how the loan was validated.

• If validated with the Client's OTP: The signature line will read:

  Electronically signed on {Date} at {Time} by {ClientFullName} {ClientSurname} {ClientIDNo}, cellphone no {ClientCellNo}

• If validated with a User Override: The signature line will read:

  Loan Administered By {UserName-CreateLoan} on {Date} at {Time}, authorized by {UserName-Override}

Available Actions (Buttons)

• Verify: Submits the entered client OTP for validation.
• Resend via SMS: Sends a new OTP to the client.
• User Override: Initiates the supervisor override process.
• Cancel: Cancels the validation attempt and closes the pop-up window.
• Finish: (On the main summary page) Becomes active after successful validation and finalizes the loan creation.
• Back: (On the main summary page) Returns to the previous step of the wizard.
• Close: Closes the current page and returns to the search page.