You can view and audit credit control overrides.

• Go to Reporting > Workflow > Workflow: Credit Control Requests.

• In the Ask Window Report Parameters:

  • Workflow Status: Select to view Override requests, Rejections, and Approvals.

  • Date Start & Date End: Select the date range for which the overrides were created.

The report will display:

• When overrides were requested, rejected, and approved.

• The reason for the action.

• The user responsible for the action.