Introduction

This manual serves as a comprehensive guide for the setup and utilization of the CreditInfo credit bureau integration within MAXMONEY. This advanced integration replaces the legacy Compuscan system in Namibia, providing direct and seamless access to CreditInfo's services from your MAXMONEY environment.

Important Note: Once your branch is activated for this integration, all CreditInfo enquiries must be performed through the MAXMONEY software. Directly accessing the CreditInfo web portal for enquiries is prohibited for integrated users.

Scope of Integration

The CreditInfo integration in MAXMONEY provides the following key functionalities:

• Credit Enquiries: Ability to perform credit checks on both existing clients and new applicants.

• Credit Scoring: Access to CreditInfo's comprehensive scoring models.

• Country Availability: This integration is currently available exclusively for Namibia.

Chapter 1: Onboarding and Activation

Before the CreditInfo integration can be configured within MAXMONEY, your microlender entity must be officially signed up and activated directly with CreditInfo. Contact CreditInfo for their onboarding process.

Chapter 2: System Configuration (For Administrators)

Following successful activation by CreditInfo, a system administrator must perform the following one-time setup procedures within MAXMONEY.

2.1 Configure User Roles & Permissions

To control user access to CreditInfo functionalities, set up specific user roles.

Navigation: Setup > Security > Roles

1. Select and Edit the relevant user roles (e.g., "Branch Manager," "Loan Officer").

2. Grant access to the following resources as needed:

2.2 Assign Roles to Users

After configuring the roles, assign them to the appropriate users.

Navigation: Setup > Security > Users

1. Select the desired users.

2. Assign the newly configured roles that include the necessary CreditInfo permissions.

2.3 CreditInfo General Setup

Enter the unique credentials provided to your entity by CreditInfo.

Navigation: Setups > MaxConsumer > CreditInfo > CreditInfo Setup

Complete the following fields:

• Client Id (Username): Enter the username supplied by CreditInfo.

• Client Secret (Password): Enter the password supplied by CreditInfo.

• Confirm Password: Re-type the password for verification.

• Enquiry Validity Period: Enter the number of days for which a credit check result remains valid (e.g., 2 days).

• Enquiry Validity for No of Loans: Enter the number of loans for which an enquiry is considered valid (typically 1). CreditInfo generally requires a new enquiry for each new loan application.

• Auto CreditInfo Enquiry: Select this checkbox if you wish MAXMONEY to automatically perform a CreditInfo enquiry when creating a new loan for a client, provided a valid, recent enquiry doesn't already exist.

Click Save to apply the settings.

2.4 MaxConsumer Setup

Ensure the MaxConsumer module is enabled and CreditInfo is set as the preferred NLR choice.

Navigation: Setups > MaxConsumer > MaxConsumer Setup

• Enabled: Select the checkbox to enable the consumer module.

• Preferred choice for NLR Reg/Updates: Select CreditInfo.

2.5 Document Setup

Verify that the Credit Enquiry Consent Form is properly configured.

Navigation: Setups > Documents

Add or Edit the consent form with these settings:

• Name: Credit Enquiry Consent Form

• Type: Credit Enquiry Consent Form

• Enabled: Selected

• Use Master Document: Selected

• Master Document: Credit Enquiry Consent Form

2.6 Client Settings (Required Information)

Ensure client profiles contain the necessary information for CreditInfo enquiries.

Navigation: Client Administration > Search for a Client > Edit Client

The following client information is required for CreditInfo enquiries:

• ID Type

• ID/Passport number

• First Name

• Surname

• Gender

• Date of Birth

• Cellphone No

Additionally, to enforce credit enquiries for a client:

• Go to Client Administration > Search for a Client > Edit Client > Financial.

• Select the checkbox “Force Credit Enquiry” and Save.

Chapter 3: Performing Credit Enquiries (Daily Operations)

3.1 Client Consent is Mandatory

Before initiating any credit enquiry, the client (borrower) must provide explicit consent. This is typically obtained by having them sign the Credit Enquiry Consent Form.

3.2 Enquiry on an Existing Client

Use this function to perform a credit check on a client whose profile already exists in your MAXMONEY database.

Navigation: Client Administration

1. Search for and highlight the desired client.

2. Click the CreditInfo button on the toolbar.

3. In the enquiry window, confirm the following:

   • Enquiry Purpose: Select the correct reason for the credit check (e.g., "New Loan Application").

   • Client Consent: Select YES. You may not proceed with the enquiry without the client's explicit consent.

4. Click Finish to perform the enquiry. The system will then download the comprehensive credit report.

Credit Report Highlights

The credit report is a vital tool for credit providers to determine the borrower's existing credit commitments and assess their capacity to take on additional credit (affordability assessment). Pay close attention to:

• Current accounts and balances, credit limits, and repayment amounts.

• Information regarding non-payment, delinquencies, judgments, bankruptcy, debt that has been written-off, and late payments.

• "Definite Match" and "Possible Matches" indicators for identity verification.

• The overall Credit Score.

• Any listed Warning(s).

• Details on Debt Restructuring.

• Adverse Information on accounts.

• Records of Debt Collections.

• Public record Notices.

• Instances of Defaults.

3.3 Enquiry on a New Applicant (Non-Client)

Use this function for prospective clients who are not yet entered into your MAXMONEY system (e.g., walk-in applicants).

Navigation: Non Client > CreditInfo Enquiry > Do New Enquiry

1. Print Consent: Print the Credit Enquiry Consent Form for the applicant to sign.

2. Complete Details: Enter the applicant's required information (ID Type, ID Number, Name, Surname, Date of Birth, Cellphone Number, etc.).

3. Click Finish.

4. A link will appear, allowing you to download and view the generated credit report.

If you decide to grant a loan to this applicant, you can use the "Add to Client" function (available from the enquiry history) to automatically create a new client profile in MAXMONEY populated with the information you've already entered.

3.4 Understanding the Credit Report

The credit report is an indispensable tool for your affordability assessment. When reviewing it, pay close attention to:

• Current accounts, their outstanding balances, and monthly repayment amounts.

• Any adverse information such as late payments, delinquencies, and defaults, which indicate past payment behavior.

• Notices regarding judgments, debt restructuring, or bankruptcy.

• The overall Credit Score, which provides a quick indicator of creditworthiness.

• Any listed warnings that highlight potential risks.

3.5 Viewing Client Enquiry History

To review a list of all historical CreditInfo enquiries performed for a specific client:

Navigation: Client Administration > Search for a Client > Edit Client

1. Go to the CreditInfo tab.

2. A comprehensive list of all past enquiries for that client will be displayed.

Chapter 4: Using CreditInfo in the Loan Process

4.1 Creating a New Loan

When initiating a new loan application in MAXMONEY, ensure the CreditInfo enquiry is linked.

Navigation: Client Administration > Search for a Client > New Loan

1. Select the "Use CreditInfo" checkbox.

2. From the "CreditInfo Number" dropdown list, select the valid and recent enquiry you performed for the client.

3. If the "Auto CreditInfo Enquiry" setting was enabled in your setup, the system may automatically initiate a new enquiry if a valid, recent one does not already exist for the client.

4.2 Data Sharing

It is important to note that only loan statuses are shared with CreditInfo, not client statuses. For more detailed information on data sharing protocols, refer to the SACRRA documentation.

4.3 CreditInfo Reports

Various reports related to CreditInfo enquiries are available for auditing and analysis.

Navigation: Reporting > CreditInfo

Here you can access reports pertaining to both client and non-client enquiries.

Chapter 5: Troubleshooting

Problem 1: An error occurs within MAXMONEY.

• Scenario: A user reports an error occurring after the CreditInfo module has been enabled.
• Action: System administrators should double-check all setup steps meticulously. The most common causes for such errors are misconfigured user roles, missing credentials in the CreditInfo General Setup, or incorrect product enablement within CreditInfo itself.

Problem 2: A CSP error appears during an enquiry.