The report displays the following detailed information:

• Client:

  • Sales Person: The salesperson associated with this customer.

  • Client number: The customer's unique number in the system.

  • Surname: The customer's surname.

  • Initials: The customer's initial(s).

  • Bank Account Number: The customer's bank account number.

  • CSP: The name of the CSP (Client Service Provider).

  • EDO Contract Reference: The EDO (Electronic Debit Order) Contract Reference number.

  • Declined Amount: The amount that was declined for the payback.

  • Declined Date: The date when the payback instruction was declined.

  • Description: A description of the payback instruction.

  • Response: The reason provided for why the payback instruction was declined.

  • Transaction Status: The status of this specific transaction.

  • Instalment Status: The status of this specific instalment.

  • Merchant Statement Reference: The reference number on the merchant statement.

  • Tracking Date: The date of the first tracking attempt.

  • No. of Declined Paybacks: The total number of declined paybacks for the specific date range.