This guide explains the required process for setting up new EMV-compliant FEZA cards for client eWallets.

1. Overview of EMV Compliance

In line with international banking standards, all FEZA cards are now EMV-compliant. This means they contain an embedded microchip, providing a much greater level of security for all cardholders.

All FEZA Cards ordered after November 22, 2017, are EMV FEZA Cards. A new process is required to link these cards to client eWallets.

2. The Critical Change: Linking EMV Cards to Wallets

The most important rule to understand is that new EMV cards are not compatible with old eWallet accounts.

Warning: You cannot link a new EMV FEZA card to an eWallet account that previously had an old magstripe card issued to it.

3. Step-by-Step Process for Issuing an EMV FEZA Card

Follow this new workflow to correctly issue an EMV card to a client.

Step 1: Acknowledge the Error Message

If you attempt to link a new EMV card to a client's old eWallet, the system will prevent the action and display the following error message: "THE CARD DOES NOT MATCH THE WALLET TYPE"

Step 2: Create a New eWallet

When you see the error above, you are required to create a completely new eWallet for the client. The system will only permit a new EMV-linked eWallet request for a client who does not already have one.

Step 3: Link the EMV Card to the New eWallet

Proceed to link the new EMV FEZA card to the newly created eWallet account.

Step 4: Update the Client's Records

• This process results in a NEW eWallet account number.
• It is critical that you update the client's profile to replace the old eWallet number with this new one for all future payments and transactions.
• Note: In the ALLPS-i system, you will see the original wallet marked as "REPLACED". All future interactions must be done on the new wallet.

4. Important Information Regarding PIN Mailers

The process for handling PINs has also changed with the new EMV cards.

• PIN Included: New EMV cards are packaged with a PIN mailer already linked to the card.
• Leave "Mailer Number" Blank: When linking a new EMV card to an eWallet, the "Mailer Number" field must be left empty.
• Error Warning: The system will return an error if you enter a "Mailer Number" while linking a new EMV FEZA Card.
• When to Use "Mailer Number": The only time you need to specify a Mailer Number is when you are issuing a replacement PIN for an existing card.

Summary of Required Actions

1. When you receive the "The Card does not match the wallet type" error, you must create a new eWallet for the client.
2. Always link new EMV FEZA cards to a newly created eWallet.
3. Update the client's records with the new eWallet number for all future payments.
4. Do not enter a "Mailer Number" when linking a new EMV card.