An error can sometimes occur when processing a receipt, especially if "In Default" fees have been recently applied to the loan. This situation typically prevents the system from correctly processing new payments or reversals.

The following procedure outlines the steps required to resolve this conflict by temporarily deactivating the fee, reversing the problematic transaction, and then reprocessing the receipt correctly.

2. Location

This issue is encountered when attempting to process a transaction from the receipting screen, accessed via:

Client Administration > Loans > [Select Loan] > Receipt

3. Resolution Steps

Follow this specific sequence to correct the error:

1. Deactivate In-Default Fees:

   • Navigate to the client's loan and click the Edit Loan button.
   • Locate the setting for In Default Fees and deselect the checkbox to deactivate it.
   • Save the change.

2. Reverse the Last Receipt:

   • Go to the Receipt section for the loan.
   • Find the information on the most recent receipt transaction and process a Reversal .
   • To process the reversal navigate to Client Administration > Search for a Client > Transactions. Highlight the receipt and click on the "Reverse Receipt" button.

3. Re-activate In-Default Fees:

   • Return to the Edit Loan screen.
   • Select the checkbox for In Default Fees to re-activate it.
   • Save the change.

4. Process the New Receipt:

   • You can now return to the Receipt screen and process the new payment as originally intended. The system should now record the transaction without error.