1. Overview

This function is used to process a refund for a loan disbursement that has already been paid out. Initiating this action will reverse the financial transaction associated with the original payout instruction, effectively cancelling the disbursement from a financial standpoint.

2. Before You Begin: Prerequisites

• Security Permissions: To access this feature, the user's role must have the Manage Payout Instructions resource enabled.
  • Setup Path: Setup > Security > Roles > Edit

3. Navigation

1. Go to Client Administration and search for the existing client.
2. Highlight the client and click the Loans button.
3. Highlight the relevant loan from the list.
4. Click the Payout Instruction button.
5. On the Payout Instructions list, highlight the specific instruction you wish to refund.
6. Click the Refund Payout Instruction button.

4. Confirming the Refund

After clicking the Refund Payout Instruction button, a confirmation screen will appear. This is the final step to authorize the refund.

You will be presented with the following options: