Overview

The MaxSMS Reply Detail Report provides a comprehensive overview of all replies to MaxSMS messages.

Security and Access

To access this report, your user role must have the MaxSMS Reply Detail Report option enabled under the Report section in Role Setup.

To access the report, navigate to: Reporting > MaxSMS > MaxSMS Reply Detail Report.

Report Filters

The report offers the following required filters to help you narrow down your search:

• SMS Date Start: Enter the start date in dd/mm/yyyy format. This field is required to define the beginning of the date range for your report.

• SMS Date End: Enter the end date in dd/mm/yyyy format. This field is also required to complete the date range for your report.

Sorting and Display Order

The report is primarily sorted by Date.

Output Format

You have several options for viewing and exporting the report:

• View Online: You can view the report directly within the system.

• Print: Print a physical copy of the report.

• Email: Email the report to a specified user. Ensure the necessary email address setups are complete for this functionality.

• Spreadsheet (XLS): Click the "XLS: MaxSMS Reply Detailed Report" hyperlink to open the report in a spreadsheet format (e.g., Microsoft Excel or OpenOffice Calc). This format allows for easy sorting and manipulation of the data to suit your specific business needs.

Columns/Details

The report includes the following detailed information:

• Send Date: The date when the MaxSMS message was sent.

• Send Batch ID: The unique batch identifier for the sent MaxSMS message.

• Send Message: The content of the message that was sent to the client.

• Client No: The client number to whom the message was sent.

• Reply Date: The date when the borrower replied to the message.

• Reply From Number: The phone number from which the borrower's reply originated.

• Reply Message: The content of the reply message.

• Count SMS Replies: The total number of message replies within the specified date range.

Available Buttons

• Back to Filter Option: Select this button to cancel your current request and return to the previous page to adjust your report filters.

• Email Report: Click this button to send the report to your email address.