This section explains how to view logs for integrated payments that were not successfully collected.

Overview

Each time an import is executed for uncollected payments, a log entry is created.

To access these logs, navigate to Processing > Logs > MaxCollect DPH Import.

User Access

To ensure users can view these logs, the appropriate role must be enabled:

1. Go to Setup > Security > Roles.
2. Under the Processing section, confirm that the Processing: View Logs option is selected for the user's role.

Viewing the Log

A new log is created every time an import is executed. You can choose to view logs for Today, Yesterday, or All entries. The newest log entries will always be displayed at the top.

To view logs within a specific period, select your desired Date Range From and To dates, then click the Submit tab.

Displayed Columns

The following information is displayed in the log:

• CSP: This indicates the Payment Collection Service Provider that was used.
• CSP Setup: This indicates the System Receipt type used for the process.
• Merchant Number: This is the Collection Service Provider Branch Number.
• Status: This is the status of the executed process.
• Response: This explains why the instruction declined.
• No. of Entries: This is the number of entries in the processed file.
• No. of Errors: This is the number of errors that occurred during the process.
• Start Date: This is the starting date of the process.
• Start Time: This is the starting time of the process. The local time will be displayed on the Log/Report.
• End Date: This is the date on which the process ended.
• End Time: This is the time at which the process ended. The local time will be displayed on the Log/Report.

Actions

The following buttons are available to interact with the log entries:

• Details: Click to view the individual entries that were processed.
• Back: Return to the previous page.