DebiCheck payments are automatically receipted. This section explains how to view and reconcile these payments.

5.1 Verifying Payback Instructions

To ensure a loan will be collected correctly, navigate to its Payback Instruction and verify the following:

• The Status is Active.

• A CSP Reference number exists (this is usually generated by the service provider).

• A Reference exists (this is usually generated by MaxMoney).

Within the Payback Instruction Instalments:

• The status is At CSP.

5.2 Viewing Payback Instruction Histories

To view the payment history for a loan:

• Navigate to a loan's Payback Instruction Instalments and click the Histories button.

  • The Payback Tab shows all successful payments (from the PHI log).

  • The Declined Payback Tab shows all unsuccessful payments (from the DPH log).

5.3 Using System Logs for Reconciliation

The Log Report is used for matching entries.

The CSP Reference 1 will be used to match the payment to the loan. If the CSP Reference 1 cannot be matched, the system will attempt to match the payment to a client ID number or a client bank account number.

A Status of Completed means the payment has been successfully received.

Viewing Successful Payments (PHI Log)

To view successful payments:

1. Navigate to Processing > Logs > MaxCollect PHI Import.

2. Highlight a batch and click Print Success or Details.

   • If a payment could not be matched automatically (Status = Error), the Error Description will explain the reason (e.g., no matching loan reference or ID number).

Viewing Unsuccessful Payments (DPH Log)

To view unsuccessful payments:

1. Navigate to Processing > Logs > MaxCollect DPH Import.

2. Highlight a batch and click Details to see a list of all failed transactions.