Introduction

This manual provides instructions for the onboarding, setup, and use of the XDS Credit Bureau integration within the MaxMoney software. This integration allows micro-lenders to perform comprehensive credit checks directly from their MaxMoney environment, aiding in affordability assessments and risk management.

Key Services

This integration offers two distinct types of credit enquiries:

• Full Credit Check : A comprehensive credit report similar to those from other major bureaus. It is used for detailed affordability assessments on existing clients when issuing a new loan.
• Pre-Check: A lighter, less detailed enquiry performed on new applicants (non-clients). It is used to quickly confirm identity, check for adverse information, and see if outstanding loans exist. Pre-checks operate on a prepaid credit system.
• MFI Score : The XDS MFI Score is a valuable feature for all South African legal entities that provides a microfinance-focused credit score.

Chapter 1: Onboarding and Activation

Before the integration can be used, the micro-lender must complete a formal onboarding process with both XDS and Mycomax.

1.1 Prerequisites

Before starting the application, ensure you have the following:

• NCR Registration : Your business must be registered with the National Credit Regulator (NCR).
• SACRRA Number : You must have a Supplier Reference Number from the South African Credit & Risk Reporting Association (SACRRA) for data sharing purposes. Mycomax can assist with this process.

1.2 Application Process

The Micro-Lender must apply directly to XDS to use their credit check services and must specifically request that the integration with MaxMoney be activated.

1.3 Billing Model

• Full Enquiries: Mycomax will send a monthly report of enquiry counts per entity to XDS. XDS will then bill each micro-lender directly for their usage.
• Pre-Checks: This is a Prepaid service. Mycomax will bill XDS for the total pre-checks used, and Mycomax will, in turn, bill the micro-lenders based on their pre-paid credit usage.

1.4 Activation

Once XDS has approved the application and confirmed all details, Mycomax will activate the XDS module for your legal entity.

Chapter 2: System Configuration (For Administrators)

After activation, a system administrator must perform the following one-time setups.

2.1 Configure User Roles & Permissions

Set up user roles to control who can access XDS functions.

• Navigation: Setup > Security > Roles
• Select and edit the relevant roles (e.g., "Loan Officer").
• Grant access to the appropriate resources. It is recommended to create separate roles or clearly define permissions for Full Enquiries vs. Pre-Checks.

2.2 Assign Roles to Users

• Navigation: Setup > Security > Users
• Assign the newly configured roles to the appropriate users.

2.3 Configure XDS Settings (MaxMoney)

2.3.1 Full Credit Report Setup

Enter the credentials provided by XDS for full enquiries.

• Navigation: Setups > MaxConsumer > XDS > XDS Setup
• Complete the required fields with the information provided by XDS (e.g., username, password).
• Validity Period: Before EACH loan a credit check must be done as part of the affordability as per NCR Regulations.
• Click Save

Complete the XDS Product List Setup

• Navigation: Setups > MaxConsumer > XDS > XDS Product List
• Select “Consumer
• Credit Enquiry” and save.

Complete the MaxConsumer Setup

• Navigation: Setups > MaxConsumer > MaxConsumer Setup
• Select enabled
• Select the preferred choice and save.

2.3.2 Pre-Check Setup

Notes: To do a pre-check Go to Non-Client - XDS Pre Check Enquiry - Do New Pre Check.

Configure the warning system for the prepaid pre-check credits.

• Navigation : Setups > MaxConsumer > XDS > XDS Setup
• Pre Check Enquiry Credits Left : This field displays your current credit balance.
• Low Credit Warning Amount : Enter a number (e.g., 50). When your credits fall to this level, a warning email will be sent to the designated low-credit-notification email address.

2.4 Configure Consent Document

• Navigation: Setups > Documents
• Add or Edit the Credit Enquiry Consent Form with these settings:
  • Type: Credit Enquiry Consent Form
  • Enabled: Selected
  • Use Master Document: Selected

Chapter 3: Daily Operations

3.1 Client Consent is Mandatory

A credit check must not be performed without the explicit consent of the borrower. This consent must be documented, typically by having the client sign the printed consent form.

3.2 Performing a Full Client Enquiry

Before EACH loan a credit check must be done as part of the affordability as per NCR Regulations.

Navigate to Client Administration > Search for a Client > Edit Client > Financials.  Make sure the Force Credit Enquiry has been selected.

Use this for a comprehensive check on an existing client before issuing a new loan.

• Navigation : Client Administration
• Search for and highlight the client, then click the XDS button.
• Complete the form,
• specifying the Reason for Enquiry and
• confirming that Client Consent was given.
• Click Finish to run the enquiry.
• Download and review the credit report, paying close attention to judgments, debt review status, and existing debt repayments to complete your affordability assessment.

3.3 Performing a Pre-Check (Non-Client)

Use this for a quick check on a new applicant.

• Navigation: Non-Client > XDS Pre Check Enquiry > Do New Pre Check
• Click Print Consent Form, have the applicant sign it, and save the document for your records.
• Fill in the required fields: Reason for Enquiry, Name, Surname, ID or Passport Number, etc. 
• Confirm the client has given consent. 
• Click Finish to proceed. The results will be displayed. 

3.4 Viewing Enquiry

History

• Full Enquiries : Client Administration > Search for Client > Edit Client > XDS tab.
• Pre-Checks : Non Client > XDS Pre-Check enquiry > Pre Check Enquiry History.

3.5 Using an Enquiry for a New Loan

• Navigation : Client Administration > Search for a Client > New Loan
• Select the Use XDS checkbox .
• From the XDS Number dropdown list, select the valid, recent full enquiry you performed.

Chapter 4: Reporting

• Full Enquiry Report: Navigation: Reporting > XDS > XDS Client Enquiry Report
• Pre-Check Report: Navigation: Reporting > XDS > XDS Pre Check Report

Chapter 5: Troubleshooting (FAQ)

Problem 1: An error occurs within MaxMoney.

If a user reports an error after the module has been enabled:

• Action: Double-check all setup steps in Chapter 2. A misconfigured role, missing credential, or incorrect product enablement is the most common cause.

Problem 2: A CSP error appears during an enquiry.

If MaxMoney displays an error message from XDS (the Credit Service Provider):

• Action: Gather the information below and report the issue to the appropriate support channel.

Identify the Transaction:

• Micro-lender's name
• Client number and/or
• Loan number
• The exact date and time the error occurred