Overview

The Payout Instruction screen provides a detailed summary of the payment made to a client for a specific loan. This section allows you to view the status, reference numbers, and transaction details associated with the loan payout. You can also manage the payout by editing it or processing a refund.

Prerequisites: Required Permissions

Before you can access this page, specific user permissions must be enabled by an administrator.

To Enable Permissions:

1. Navigate to Setup > Security > Roles.
2. Select the relevant user role and click Edit.
3. Under the list of available resources, ensure the following are enabled:
   • Manage Payout Instructions
   • View Payout Instructions
4. Additionally, ensure that all necessary guidelines for the Amber Integration Setup have been followed for this functionality to work correctly.

How to Access Payout Instructions:

1. Navigate to Client Administration.
2. Search for and highlight the desired Existing Client.
3. Click the Loans button.
4. From the list of loans, highlight the specific loan you wish to view.
5. Click the Payout Instruction button.

Understanding the Information Displayed

The Payout Instruction screen displays the following details for the transaction:

• Home Branch: The branch to which the client is linked.
• Loan Number: The unique loan number associated with this payout.
• Payout CSP: The Collection Service Provider (e.g., NuPay, FinDO) that was used to process the payout.
• CSP Reference: The unique reference number for this transaction as provided by the CSP.
• Transaction Amount: The total amount of the loan payout.
• Status: The current status of the payout instruction (e.g., Successful, Failed, Processing).
• Client Statement Reference: The reference text that will appear on the client's bank statement for this transaction.
• Merchant Statement Reference: The reference text that will appear on your business's (merchant) bank statement.
• Error Code: If the payout failed, this code identifies the specific error.
• Error Description: A detailed description of the error corresponding to the error code.

Available Actions

The following buttons are available on this screen:

Button	Description	Documentation
Edit Payout Instruction	Allows you to modify the details of the payout instruction. (Note: This may only be available for payouts with a specific status)	Edit Payout Instruction
Refund Payout Instruction	Initiates the process to refund a payout that has already been made	Refund Payout Instruction