SMS Module: Leveraging MAXSMS in MAXMONEY

The SMS Module in MAXMONEY provides robust functionalities for managing communication, including secure authentication, loan agreement signing, and various batch messaging options. This section details the technical configuration and operational workflows for the MAXSMS module within the MAXMONEY financial platform, developed by Mycomax for credit providers. It outlines essential setup procedures, including the management of prepaid SMS credits, threshold alerts, and the activation of electronic signature protocols through One-Time Passwords (OTP). The guide describes how to implement various automated and manual communication batches, covering scenarios such as loan notifications, payment arrears, and birthday greetings. Additionally, it provides specific instructions for user role permissions and the generation of daily management reports (MIS) via text. Overall, these instructions serve as a comprehensive manual for administrators to maintain effective client communication and security within the system.

The SMS functions are currently available in South Africa, Namibia, Botswana, Eswatini and Zambia.

Function	Description	Documentation
MaxSMS Setups	Configuration of SMS parameters and enablement of features	SMS Setups
Loan OTP (TechnoMetrix)	This section details the use of TechnoMetrix for user authentication and loan-related OTPs	Loan OTP
Manual Batch SMSs	MAXMONEY allows you to send various types of SMS batches manually to clients	Manual Batch SMS
Automatic Batch SMSs	MAXMONEY can automatically send various SMS batches based on predefined criteria	Automatic Batch SMS
Automatic MIS SMSs	These SMSs provide daily management reports to pre-selected users	MIS SMS
Single SMS	Send an individual SMS to a client	SMS Client
MaxSMS Reports	You can generate a report for all SMSs that were sent	SMS Reports

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Replies on SMSes

MAXMONEY processes SMS replies once daily.

• To manually get responses: Processing > MAXSMS > Get SMS Responses.

• To generate a report of SMS replies: Reporting > MAXSMS > MaxSMS Reply Detail Report.

MAXSMS Workflow

This section outlines the workflow for key MAXSMS features.

1. Loan OTP

1.1 TechnoMetrix Loan OTP Workflow

1. Request Activation: The Microlender sends a request to Mycomax to activate the SMS module.

2. System Setup: The Microlender configures SMS features in MAXMONEY, including:

   • Enabling borrower's cell phone number enrolment.

   • Enabling Loan OTP (requires enrolment to be enabled).

   • Enabling Send Contract.

3. Client Enrolment: The user enrolls the client's cell phone number using an OTP.

   • The same cell phone number cannot be used for multiple borrowers.

   • Changing an enrolled cell phone number requires specific security access.

4. Loan Creation:

   • When creating a new loan, the OTP must be entered on the final page if the borrower was enrolled.

   • The OTP is verified. If correct, the loan is electronically signed with the borrower's details (Date, Time, Name, ID, Cell Number).

   • If the borrower cannot provide the OTP (e.g., lost phone), an authorized user can override the verification, but the loan must then be signed by hand by the borrower.

   • If the borrower does not have an enrolled cell phone number, the loan must be signed by hand.

   • Managers/Owners can audit loans using the Loan OTP audit reports.

5. DebiCheck/SEFT Mandate Creation for Existing Loan:

   • Mandates for existing loans must be signed again with an OTP.

   • Similar to loan creation, if the borrower cannot provide the OTP, an authorized user can override it, but the mandate must then be signed by hand.

   • If the borrower lacks an enrolled cell phone number, the mandate must be signed by hand.